Editor & owner:
Fam. Albert Matzneller
Mitterstrich n. 2
I-39040 Aldein (BZ)
T +39 333 3657429
VAT-ID: 01705340212

for the  Finhäusl:
Maria Piazzi Matzneller
Mitterstrich n. 2
I-39040 Aldein (BZ)
T +39 333 3657429
MwSt. Nr. 02666130212

Programming & CMS:
ps-design d. Stefan Pircher
Laugengasse 24
I-39011 Lana
T +39 333 3914367

Fam. Albert Matzneller
Tourism Association Aldein-Radein-Jochgrimm
red roodster

Terms and conditions

The right of withdrawal as laid down in the Consumer’s Code ist not contemplated. However, we are willing to apply the following conditions for withdrawel:
Booking conditions - Cancellation policies in accordance with Art. 1382 ZGB
A booking is binding as soon as we receive the down payment (approx. 30%) which cannot be reimbursed in case of cancellation. In case of late arrival or early departure the booked period will be charged. In addition, we will charge for the number of persons booked. In case of unforeseen hindrances that prevent you from going on your vacation the following conditions apply: For cancellations made up to 31 days prior to arrival, 30% of the total booking will be charged.
For cancellations within 30 to 8 days prior to arrival, 70% of the total booking will be charged.
For cancellations within 7 days prior to arrival, 100% of the total booking will be charged.
For your convenience we recommend the “Roter Hahn”- cancellation protection. Follow this link ( ) and take out your own insurance. We accept cash payments and bank transfers. In any case, we must receive the payment prior to your departure. Please note that due to the legal situation in Italy cash payments may not exceed a total amount of 2999€. Any amount exceeding that number must be paid via bank transfer. Arrival and departure: Please plan your arrival and departures appropriately: Check-In: 3-9pm Check-Out 7-9am. Sunday Check-In 5 pm-9pm If available You can book an early check in or a late check out. Local tax: Starting January 1st 2014 South Tyrol has introduced the local tax. Earnings from the local tax will be put to expanding and preserving of infrastructure and public services as well as the organization of culture and sports events. The local tax is charged per guest and overnight stay from the accommodation provider. The exact amount is determined by the category the provider falls in. Children up to the age of 14 are exempt from this tax. The local tax is due on departure and will be declared separately on the bill. Please provide identification documents for children up to the age of 14 since otherwise the exemption cannot be applied.

Consumer Protection
The guest must be explicitly referred to the norms art. 45-67 of the Italian consumer protection law (d.lgs. 206/2005) “costumers’ code”.

We have carefully checked all the information and contents on this website. Despite thorough control, we do not give any warranty or guarantee as to the accuracy, completeness and currentness of the data. The same applies to all the other websites linked by hyperlinks. Rasterhof is not responsable for the content of external websites accessed by hyperlinks. We reserve the right to make updates, changes or amendments to the provided information and data.

Concept, structure and content of this website are all copyright of Rasterhof. Any reproduction of information or data, especially the use of texts (whether in whole or in part) or illustrations requires the prior approval of Rasterhof.

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Compliance with the legal information requirements pursuant to the European General Data Protection Regulation (EU GDPR)

By paying the deposit at the time of booking, I give my consent to the processing of all personal data.
This declaration concerns all our guests. We are hereby informing you about the type, scope and purpose of data collection and use of your personal data. The person responsible for data processing: for Rasterhof is Albert Matzneller and for Finhäusl is Maria Piazzi, who may be contact by the following means: tel. +39 333 3657429+ email:
Pursuant to Art. 13 of the European General Data Protection Regulation, we process the following data:
– your basic data (first name, surname, address, telephone, email, date of birth, place of birth, language etc.)
– data contained in your travel documents and identity cards
– data on payments you have made, EC cards, credit cards and bank cards you hold
– the period of stay you have requested as well as your preferences associated with your stay
The data are saved, processed and, inasfar as prescribed by law, passed on to third parties (e.g. public authorities, tourist boards) for the purpose of providing our services. Your data are not passed on to third countries.
Should you refuse to release basic data, travel document data and bank data, it will not be possible to fulfil the contractual obligations and accommodate you at our establishment. We do not apply profiling and automated decisions.
The legal basis for data processing is the following:
– the fulfillment of our pre-contractual and contractual duties towards you
– your provided consent
– legal, contractual or other legitimate duties on our part (e.g. documentation regulations and duties concerning accounting, tax and customs law, contracts, registration, or legal disputes)
– our authorised interests (e.g. improving our customer service, also when it comes to direct marketing or our perceived legal interests).
The duration that data are saved is calculated according to the duration of our business relationhip, the consent provided by you, as well as our duties regarding data storage and legal requirements.
You can ask for your personal data saved by us to be disclosed free of charge at any time. As the party concerned, you can also exercise the right to withdrawal, disclosure, deletion, rectification, restriction and transfer of your personal data, as long as no obligation to store them on our part opposes that right. On exercising your right to withdrawal, all of your data will be irreversibly deleted, as long as no overriding legal requirements are breached.
For further information on your rights as the concerned party, please contact us at
We will be happy to help you. The supervisory authority “Garante per la protezione dei dati personali“ is responsible for complaints: Piazza di Monte Citorio n. 121 00186 ROMA, fax: (+39) 06.69677.3785, telephone: (+39) 06.696771, email:
By paying the deposit at the time of booking, I give my consent to the processing of all personal data.

Family Albert Matzneller - Rasterhof

Mitterstrich n. 2 | I-39040 Aldein | South Tyrol - Italy
T +39 333 3657429 |

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